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Introduction
Realising the
potential of
the Library’s
collections
Transforming
the Library’s
research
support
Supporting
the student
journey
Sustainability
Working in
partnership
Our work in 2014/15 was again shaped by the Library’s strategic plan and its five themes:
Library Survey 2014
With the continued support of the University, 2014/15 again saw the Chinese University of Hong Kong Library
striving to improve its support for teaching, learning and research. We are grateful to the University and all our
donors for their ongoing support.
The results of the 2014 LibQUAL+ survey, an international benchmarking
survey which the Library ran for the third time in 2014, show we have been having some success.
The survey covers three core dimensions of service quality: affect of service (the helpfulness and competency of
staff); information control (access to and provision of collections); and library as place (physical environment).
With more than 6,600 responses, the 2014 results were the best ever.
Library as Place received the highest level of satisfaction, a turnaround
compared with previous years thanks to the new Library extension and
Learning Garden. The results were benchmarked against the USA’s
Association of Research Libraries peers, and CUHK Library's overall
service performance rating was higher than average.