Comments and Responses

• The library is keep on improving the facilities and service. It would be better if its opening hours are longer in weekends and Sundays.

For information, the Learning Garden at the University Library, the LG/F of United College Library, the Architecture Library, the Li Ping Medical Library and the Learning Commons at Wu Ho Man Yuen Building (jointly operated with ITSC) are opened 24 hours a day, and 7 days a week for most of the year.

• Really hope that library can be open on holiday too ( or longer service time please)

• 開放時間於假日可以長一點，或開放進學園予校友於圖書館關門後繼續使用

• Will the library consider a facility that people can return books near the University station, so we do not have to go to main library to return HKALL books.

If a request cannot be fulfilled by the library/partner library, an e-notice will be sent to you with the reason for the cancellation. If you do not receive any email notification or library notices, first try checking your junk or spam email folders for emails from the Library. If they are not there, please log in to “My Library Record” and check if you have the correct email address registered with the Library. You can always contact us for help as well, in person, on line or by phone.

• HKALL資料可在任何一間分館歸還

• 有時預約了某本書，預約無端被取消，但沒有收到圖書館的任何解釋。希望圖書館能提供取消預約的原因。

• 希望在預約書籍是能夠選擇距離自己較近的圖書館，而非必須到書籍原來所在的圖書館領取

• Sometimes the staff are not available in certain floors.

• The air conditioner in UL is set at a quite low temperature. It would be better if it could be set manually.

• 请适当调节图使馆空调温度，有时温度过低。

• 图书馆内常常有人占座，使其他人无法充分利用学习空间，是否可以禁止占座行为？

• 不錯，但仍有進步空間，希望多些安靜溫習間，希望可以多派人巡查，以解決學生霸位及吵鬧的問題

• 圖書館總體上是全校服務質素最佳的部門。希望可以提供更多的faculty study rooms，目前的申請等候時間較長，往往申請成功后已錯過需要的研習時間；如果開放時間可以更長也很好。

• Faculty study room的轮候时长是否可以缩短？ 谢谢

• The provided services are diversified. However, it is rather too remote to join in off-campus. Suggested to use webinar facilities, or video projection in off-campus if appropriate and possible.

Introduction video to CUHK Library and “How-to” Videos are available on the CUHK Library website.

• 有些圖書館服務介紹會，專題工作坊可否上載圖書館網站，供未有空參與者翻看。

• Instead of organize library course, would Library consider to make some youtube/video that teach user how to use / introduce library services. User can access the video anytime from internet.

• it may be better to increase more learning class for thesis writing skills, use of Refwork, citation for APA format

• 最近與自學中心合辦的多項工作坊，對研究和學術表現有很大幫助，且圖書館推廣自學資源效果極好。唯舉辦次數有時僅限於一場，容易因為課表衝突無法參加；若可考慮有些反應好的工作坊，變成常態舉辦。

• Please increase no. of sessions of Digital Scholarship and Research Data Workshops. It is always full for registration.

• My colleagues and I like the research-related workshops e.g. R, python, publication tips. Look forward to see more of it in the future. Thanks.

• 很少會接觸到圖書館活動的宣傳

Please visit the Workshops webpage for more information.

• more promotion of workshop activities

• Many resources supporting academic issue
• But hope can have more books related to non-academics

• 希望圖書館可增加 電子書 及 紙版書 的數量
• 提供更多e-books及reading materials

• I also think that for course mandatory/suggested readings, the library could put them into electrical readings such that we don’t need to compete among students ourselves.

• Be more up to date with new books

• 希望能夠及時引進更多新出版圖書

• book acquisition is very slow, compared to other university libraries. Many books don’t have hardcopy versions.
• 希望訂購及處理新書的過程能快一點，讓讀者更早可以借閱

• 增加/完善荐购功能，老师同学在图书馆找不到藏书时可以推荐图书馆购买，图书馆可以从中选择增加馆藏

• the classification system is differ from the public library, very hard for me to look for books I want.

• 希望書籍分類更清晰，更容易找到所需書籍。

• Index other research data repositories. Collect university research data monthly make those FAIR

• 整體來説是不錯的，中大的圖書館數量也比較多，能方便學生就近找個地方坐下來工作。不足的地方在於圖書館的工作人員（尤其是咨詢處的職員）的服務態度普遍比較一般。另外，圖書館的網上資源也很豐富，只是偶爾會有一些論文並沒有收錄到圖書館的數據庫裏面，就需要上google自己找，而且有的時候給出的鏈接會錯配到別的不相關網站，令人感覺有點無奈。但總體而言，中大的圖書館能夠給我們提供挺不錯的學習環境。

• 網上的搜尋系統有待改善

We will see if we can simplify our web pages.

• The most unsatisfied service is the library webpage. The fancy layers and floating components are very resources demanding even for a recent computer. Could library just change to a simpler clean webpage for retrieving information?

• Better to indicate whether the book is loanable in a more eye-catching position on the webpage.

• 部分網上期刊即使在系統目錄之中列出，卻無法查閱。

• For the Chinese online catalog, a lot of the journals are listed as “accessible” on the library search, however the links are either broken or the journals are shown as ‘not purchased by your organization’ when refer to that external source, so please check if the links really work.

• If I miss a punctuation mark, it will not return my desired search result.

• 有時侯在圖書館網search直接打exact書名，但沒有岀現在尋找結果中。

• 希望圖書館的檢索系統更加完善，有時候僅僅是一個詞錯誤便搜不到想要的文獻，要完善模糊搜索功能。

• The new system generates too many irrelevant results, many of which are not related to the holding of library books.
• Academic users usually do not prefer mixed result of books and articles, especially many articles are indeed useless peer reviews of books. It harms the accuracy for us to find books. There are better search engines to look for articles so it is rare that we need to use the library engine to find them.

• 索書號應匯合地圖被電子化，現時去找書要一行一行望，找足全層，但如果電子地圖或app 會顯示在幾層幾區會更方便，特別是ulib, 紙版地圖上很難找到標示

• 希望網上搜尋系統能標明書架位置，現時只標注樓層並不足夠。

• Should provide more computers for users.

• 希望图书馆电脑区域购买安装一些各个专业需要的正版软件，比如matlab，stata等。

• May consider to install Endnote and Adobe illustrator and photoshop in the computer. 学校可否在各图书馆电脑上增加安装mendeley文献管理软件，这样有利于论文写作，非常重要。

• 大學圖書館內的電腦經常不能登入

• 加快電腦維修

• The library service is generally good, but I think the problem of the library is in express-printing because when wifi-printing is available in other libraries, CUHK is still using printers that only support USB-printing which is really a shame.

• 改善WiFi printing設備的質素

• A bit clumsy for the printing service

• The room booking system can be more user-friendly.

• 預定小組研討室的網頁上是否能夠提供房間的相片，因部分房間雖標註6個座位，但桌子卻很小，不能放下6台電腦

• 在家使用資料庫往往需要連上VPN，但中大的VPN非常不穩定，希望可以盡早修復。

• 改善wifi穩定性問題