图书馆一共收到 1,123 项评语，当中包括对图书馆服务及职员的正面评价。以下是一些例子：
- Cozy environment, friendly staff, useful facilities, really helps me a lot with my academics.
- I love CUHK library. I have been to other top universities’ libraries and I would still say that CUHK is doing really well. There are a lot of study spaces though it might be a bit packed during exam season, which might be annoying sometimes.
- The staff in the library are always very helpful and polite. The digital collections are particularly advanced. You have a very helpful, thorough, and responsive staff from the initial email until resolution of the issue. Over and above expectations. And I am deeply appreciative of this supportive service.
- Library provides good environment to study. For the studying materials, I got extreme help in the citation part.
- The library has been very responsive to our needs. thank you.
- I love our University Library.
- A modern library with lots of materials and professional staff. Very satisfied with the library services provided.
- 整理书籍的工作人员，辛苦你们了！
- 图书馆是一个很好的地方,有美丽的风景，良好的数据和大量资料协助我们学习。而且职员也很友善，不论我有任何问题都会耐心地解答。现在的图书馆已经很好了，不但有作品展览，更有3D打印机等高科技设备，亦设有大屏幕电脑，方便阅读论文的同学。多谢您们的优质服务…
- 提供大量的线上线下资源，良好电脑设备，优质有礼的服务及内容丰富的讲座，帮助学生学习及能够从多方面发展。
你的评语和支持有助我们提高图书馆的服务水平，其他较多评语的类别：
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我们很高兴图书馆能够在期末考试期间透过延长大学图书馆其他楼层的开放时间为学生提供更多研习空间。我们会平衡学生和其他读者的需要及环境的可持续性等因素，考虑在以后的期中考试作相应的安排。
We are glad that the library can support the students during the final examination period by extending the opening hours of other floors of the University Library. We will be looking into making the same arrangement for the mid-term examination period in the near future taking into consideration the needs of our students and other library users and environmental sustainability. |
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| 借还服务 | |
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Please consider making use of the book drop on the first floor of the Yasumoto International Academic Park which is just two minutes’ walk from Exit D of the University Station. |
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所有借出的图书馆资料或会被催还。 催还的意思是要求把另一位读者把已借出的资料尽快归还。预约服务可能会导致借出资料遭到催还而提早到期，一般为预约当日起计十四天。 为确保你能尽快借回该书，你可以在归还图书后再预约该书。
All borrowed items are subject to recall. A recall is a request to get an item back from another borrower as soon as possible. The hold service may lead to a recall of the checked out items and may shorten their due date, i.e. 14 days from the date of recall. To ensure the book comes back to you quickly, you can recall the book after you have returned it. |
| 员工服务 | |
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感谢您的鼓励。我们将继续保持良好的服务，并继续改善图书馆的氛围和环境，为读者提供不同类型的研习设施。
Thank you for your encouraging comment. We will keep up with our good services, and continue to improve the library ambience and environment with different types of study seats and facilities available to users. |
| 环境及设施 | |
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图书馆的室内环境一般维持在摄氏21至23度及百分之45至60的相对湿度之中，以适合读者使用及存放书籍。然而，室内温度有可能随着外在天气情况而有所浮动，而空气调节出风口附近位置或会较凉一点。如读者在特定位置感到过冷或过热，欢迎与图书馆职员联络以便跟进。
The indoor environment of the library is generally maintained at 21 to 23 Degree Celsius and a relative humidity of 45 to 60 percent, which is suitable for library users and for the storage of books. However, the indoor temperature may fluctuate with the external weather conditions. Users may also feel cooler in areas that are close to the air conditioning outlets. If you feel especially cold or hot in a particular area, you may contact our frontline staff for assistance. |
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Library staff will patrol the user area regularly and remind users to keep their voice down whenever needed. Users are welcome to contact Library staff at the Service Counter for any immediate assistance. The Library strives to maintain an environment conducive to learning and study taking into consideration the diverse needs of different library users. Both quiet study zones and discussion zones are available to users in our libraries. |
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大学图书馆田家炳楼四楼利国伟法律图书馆设有可供一人使用的研讨室 / 线上面试室。持有有效中大通或中大图书证的读者可预订房间自修、进行线上会议或研讨会。房内配备LED萤幕、白板及无线网络服务。根据资料，一人使用研讨室的使用率需求递增，图书馆已计划将另一间法律图书馆的小组研讨室改建为线上面试室，以舒缓读者的需要。
Study Room / Online Interview Room is available at Law Library on 4/F Tin Ka Ping Building. Users holding a valid CU Link Card or CUHK Library Card may book the room for online meetings or seminars. Equipped with an LED screen, whiteboard and Wi-Fi connection, the room is suitable for single occupancy. Due to high demand, we will be converting another small Group Study Room in Law Library to a second Online Interview Room. |
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To make the Faculty Study Room available to more eligible users, the reservation period has been shortened to two weeks, thus enabling those on the waiting list to get a room faster. |
| 充电设施 | |
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图书馆已计划在大学图书馆及各分馆增设快速充电设施。
Plans are underway to add quick charging stations in University Library and Branch Libraries. |
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图书馆将会在检讨设施时，搜集及咨询同学对于使用书枱及椅子的意见。 We will seek student input in the next round of table and chair replacement exercise. |
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| 馆藏 | |
| 读者评语﹕ | 图书馆回应﹕ |
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The Library has been working with teaching departments closely on the acquiring of textbooks and course reading materials according to the course reading list. More copies of the textbook will be purchased according to the recommendation from the teaching departments and their availability on the market. |
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The Library has been working with more vendors to source the books more efficiently. Library materials are supplied by renowned international and local book vendors. Books published in a smaller quantity may become out of print quickly and books published several years ago are also difficult to source. |
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The CUHK Library has one of the strongest collection among UGC libraries, there are 2.5 million print items and more than 3,000 print journal subscriptions. We will continuously acquire new resources in collaboration with teaching departments. Students and faculties are welcome to make recommendation via the Online Suggestion Form: https://www.lib.cuhk.edu.hk/en/collections/recommend-purchase/ |
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Multiple copies will be acquired when necessary. However, the general spirit of the Library Collection Development Policy advises against the acquisition of unnecessary duplicates. |
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The CUHK digital library comprises 5.4 million electronic books, more than 160,000 electronic journals and 1,000 databases. The majority of these resources are accessible both on and off campus from the Library’s web pages. We will continuously enhancing our electronic collection to support research, teaching and learning at CUHK. |
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With the implementation of the e-preferred policy, print materials will be acquired at a reduced rate and in a more selective manner in some subject disciplines. Print materials may remain the preferred option, for example, for preservation reasons, unavailability of electronic version or to meet equity and accessibility requirements. |
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Thank you for your appreciations. |
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Thank you for your suggestion. The Library has Good Reads Collections at University Library, Chung Chi College Library, New Asia Library, and United College Library that you may like to explore. The Collection is updated periodically. |
| 图书馆网站 | |
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Thanks for your comments. To better display the location of the books, we will continue to work with the system team to improve the library website.
Regarding retrieving books from the library, our Inter-Branch Book Delivery enables CUHK staff and students to make a request via LibrarySearch to transfer a circulating book, except for Course Reserves, from the holding library to a library in a different CUHK campus for borrowing. A Self-pickup Station with 18 lockers is now available at the Shaw College for retrieving library materials. We understand the growing need for private study spaces, especially as online teaching and interviews become more prevalent. Having reviewed the usage of the Online Interview Room in the Law Library, we will be converting another small Group Study Room in Law Library to a second Online Interview Room which can be reserved by a single user. |
| 「检索易」 | |
| 读者评语﹕ | 图书馆回应﹕ |
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The LibrarySearch system is continuously updated with enhancements and new features. We will continue to work with the vendor to enhance the system to better meet users’ needs. |
| 电脑，软件及资讯科技 | |
| 读者评语﹕ | 图书馆回应﹕ |
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We have pre-installed the most popular Chinese (Changjie, Quick, Q9, Pinyin etc), Japanese and Korean input methods. For other languages and input methods, users can follow a self-service instruction guide to add the required languages and input methods. The instruction guide is accessible from a desktop icon on all public computers. |
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We will arrange to replace the faulty keyboard and mouse. Users are encouraged to report problems to the helpdesks or service counters for our prompt follow-up. |
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图书馆及资讯科技服务处正研究及提升打印服务。 A working group with ITSC has been formed study and enhance the printing service. |
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The use of 2FA for off-campus access to e-resources is to protect the safety of users’ Library accounts and prevent abuse of Library subscribed e-resources. If you are using a trusted computer, the “trust browser” option in the 2FA prompt can be used to skip 2FA for 12 hours on the same browser. |
| 图书馆讲座 | |
| 读者评语﹕ | 图书馆回应﹕ |
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We are delighted to learn that the wide variety of library workshops on different topics are useful for users. To facilitate self-learning, we will develop more learning resources via Library guides and online videos for users to view anytime, anywhere. |
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