圖書館一共收到 1,123 項評語，當中包括對圖書館服務及職員的正面評價。以下是一些例子：
- Cozy environment, friendly staff, useful facilities, really helps me a lot with my academics.
- I love CUHK library. I have been to other top universities’ libraries and I would still say that CUHK is doing really well. There are a lot of study spaces though it might be a bit packed during exam season, which might be annoying sometimes.
- The staff in the library are always very helpful and polite. The digital collections are particularly advanced. You have a very helpful, thorough, and responsive staff from the initial email until resolution of the issue. Over and above expectations. And I am deeply appreciative of this supportive service.
- Library provides good environment to study. For the studying materials, I got extreme help in the citation part.
- The library has been very responsive to our needs. thank you.
- I love our University Library.
- A modern library with lots of materials and professional staff. Very satisfied with the library services provided.
- 整理書籍的工作人員，辛苦你們了！
- 圖書館是一個很好的地方,有美麗的風景，良好的數據和大量資料協助我們學習。而且職員也很友善，不論我有任何問題都會耐心地解答。現在的圖書館已經很好了，不但有作品展覽，更有3D打印機等高科技設備，亦設有大屏幕電腦，方便閱讀論文的同學。多謝您們的優質服務…
- 提供大量的線上線下資源，良好電腦設備，優質有禮的服務及內容豐富的講座，幫助學生學習及能夠從多方面發展。
你的評語和支持有助我們提高圖書館的服務水平，其他較多評語的類別：
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| 讀者評語﹕ | 圖書館回應﹕ |
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我們很高興圖書館能夠在期末考試期間透過延長大學圖書館其他樓層的開放時間為學生提供更多研習空間。我們會平衡學生和其他讀者的需要及環境的可持續性等因素，考慮在以後的期中考試作相應的安排。
We are glad that the library can support the students during the final examination period by extending the opening hours of other floors of the University Library. We will be looking into making the same arrangement for the mid-term examination period in the near future taking into consideration the needs of our students and other library users and environmental sustainability. |
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| 借還服務 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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Please consider making use of the book drop on the first floor of the Yasumoto International Academic Park which is just two minutes’ walk from Exit D of the University Station. |
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所有借出的圖書館資料或會被催還。 催還的意思是要求把另一位讀者把已借出的資料儘快歸還。預約服務可能會導致借出資料遭到催還而提早到期，一般為預約當日起計十四天。 為確保你能盡快借回該書，你可以在歸還圖書後再預約該書。
All borrowed items are subject to recall. A recall is a request to get an item back from another borrower as soon as possible. The hold service may lead to a recall of the checked out items and may shorten their due date, i.e. 14 days from the date of recall. To ensure the book comes back to you quickly, you can recall the book after you have returned it. |
| 員工服務 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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感謝您的鼓勵。我們將繼續保持良好的服務，並繼續改善圖書館的氛圍和環境，為讀者提供不同類型的研習設施。
Thank you for your encouraging comment. We will keep up with our good services, and continue to improve the library ambience and environment with different types of study seats and facilities available to users. |
| 環境及設施 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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圖書館的室內環境一般維持在攝氏21至23度及百分之45至60的相對濕度之中，以適合讀者使用及存放書籍。然而，室內溫度有可能隨著外在天氣情況而有所浮動，而空氣調節出風口附近位置或會較涼一點。如讀者在特定位置感到過冷或過熱，歡迎與圖書館職員聯絡以便跟進。
The indoor environment of the library is generally maintained at 21 to 23 Degree Celsius and a relative humidity of 45 to 60 percent, which is suitable for library users and for the storage of books. However, the indoor temperature may fluctuate with the external weather conditions. Users may also feel cooler in areas that are close to the air conditioning outlets. If you feel especially cold or hot in a particular area, you may contact our frontline staff for assistance. |
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Library staff will patrol the user area regularly and remind users to keep their voice down whenever needed. Users are welcome to contact Library staff at the Service Counter for any immediate assistance. The Library strives to maintain an environment conducive to learning and study taking into consideration the diverse needs of different library users. Both quiet study zones and discussion zones are available to users in our libraries. |
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大學圖書館田家炳樓四樓利國偉法律圖書館設有可供一人使用的研討室 / 線上面試室。持有有效中大通或中大圖書證的讀者可預訂房間自修、進行線上會議或研討會。房內配備LED螢幕、白板及無線網絡服務。根據資料，一人使用研討室的使用率需求遞增，圖書館已計劃將另一間法律圖書館的小組研討室改建為線上面試室，以舒緩讀者的需要。
Study Room / Online Interview Room is available at Law Library on 4/F Tin Ka Ping Building. Users holding a valid CU Link Card or CUHK Library Card may book the room for online meetings or seminars. Equipped with an LED screen, whiteboard and Wi-Fi connection, the room is suitable for single occupancy. Due to high demand, we will be converting another small Group Study Room in Law Library to a second Online Interview Room. |
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To make the Faculty Study Room available to more eligible users, the reservation period has been shortened to two weeks, thus enabling those on the waiting list to get a room faster. |
| 充電設施 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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圖書館已計劃在大學圖書館及各分館增設快速充電設施。
Plans are underway to add quick charging stations in University Library and Branch Libraries. |
| 閱讀座位 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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圖書館將會在檢討設施時，搜集及諮詢同學對於使用書枱及椅子的意見。 We will seek student input in the next round of table and chair replacement exercise. |
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| 館藏 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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The Library has been working with teaching departments closely on the acquiring of textbooks and course reading materials according to the course reading list. More copies of the textbook will be purchased according to the recommendation from the teaching departments and their availability on the market. |
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The Library has been working with more vendors to source the books more efficiently. Library materials are supplied by renowned international and local book vendors. Books published in a smaller quantity may become out of print quickly and books published several years ago are also difficult to source. |
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The CUHK Library has one of the strongest collection among UGC libraries, there are 2.5 million print items and more than 3,000 print journal subscriptions. We will continuously acquire new resources in collaboration with teaching departments. Students and faculties are welcome to make recommendation via the Online Suggestion Form: https://www.lib.cuhk.edu.hk/en/collections/recommend-purchase/ |
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Multiple copies will be acquired when necessary. However, the general spirit of the Library Collection Development Policy advises against the acquisition of unnecessary duplicates. |
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The CUHK digital library comprises 5.4 million electronic books, more than 160,000 electronic journals and 1,000 databases. The majority of these resources are accessible both on and off campus from the Library’s web pages. We will continuously enhancing our electronic collection to support research, teaching and learning at CUHK. |
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With the implementation of the e-preferred policy, print materials will be acquired at a reduced rate and in a more selective manner in some subject disciplines. Print materials may remain the preferred option, for example, for preservation reasons, unavailability of electronic version or to meet equity and accessibility requirements. |
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Thank you for your appreciations. |
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Thank you for your suggestion. The Library has Good Reads Collections at University Library, Chung Chi College Library, New Asia Library, and United College Library that you may like to explore. The Collection is updated periodically. |
| 圖書館網站 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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Thanks for your comments. To better display the location of the books, we will continue to work with the system team to improve the library website.
Regarding retrieving books from the library, our Inter-Branch Book Delivery enables CUHK staff and students to make a request via LibrarySearch to transfer a circulating book, except for Course Reserves, from the holding library to a library in a different CUHK campus for borrowing. A Self-pickup Station with 18 lockers is now available at the Shaw College for retrieving library materials. We understand the growing need for private study spaces, especially as online teaching and interviews become more prevalent. Having reviewed the usage of the Online Interview Room in the Law Library, we will be converting another small Group Study Room in Law Library to a second Online Interview Room which can be reserved by a single user. |
| 「檢索易」 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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The LibrarySearch system is continuously updated with enhancements and new features. We will continue to work with the vendor to enhance the system to better meet users’ needs. |
| 電腦，軟件及資訊科技 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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We have pre-installed the most popular Chinese (Changjie, Quick, Q9, Pinyin etc), Japanese and Korean input methods. For other languages and input methods, users can follow a self-service instruction guide to add the required languages and input methods. The instruction guide is accessible from a desktop icon on all public computers. |
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We will arrange to replace the faulty keyboard and mouse. Users are encouraged to report problems to the helpdesks or service counters for our prompt follow-up. |
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圖書館及資訊科技服務處正研究及提升打印服務。 A working group with ITSC has been formed study and enhance the printing service. |
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The use of 2FA for off-campus access to e-resources is to protect the safety of users’ Library accounts and prevent abuse of Library subscribed e-resources. If you are using a trusted computer, the “trust browser” option in the 2FA prompt can be used to skip 2FA for 12 hours on the same browser. |
| 圖書館講座 | |
| 讀者評語﹕ | 圖書館回應﹕ |
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We are delighted to learn that the wide variety of library workshops on different topics are useful for users. To facilitate self-learning, we will develop more learning resources via Library guides and online videos for users to view anytime, anywhere. |
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